Team Lead: Day to Day Practices
Panel discussion with #TeamLeadTO
A panel discussion around the Day to Day TL Practices topic sparked tonight amongst the #TeamLeadTO members:
We each get through our everyday TL lives with our own bag of best practices, life hacks and mindful habits. We’ve collected those from books, blogs, mentors, and our own hard-earned experience.
Now it’s time to share!
We’ve gathered a small panel of folks with team lead experience to share some of the strategies they use to do their very best TLing.
In the order in which I was seeing them from my seat, the panel was composed of:
- Ofer Guttman - Director of Software Engineering, Points
- Luke Reeves - Developer Lead, Shopify
- Ash Christopher - Director of Engineering, Wave HQ
- Ania Halliop - Development Manager, Freshbooks
- Will Harford - Integrations Architect, Unata
The original plan was to as many of the following topics as we could
- How do you give positive/negative feedback?
- How do you deal with inter-team conflict?
- How do you run your one-on-ones?
- How do you deal with a frustrated person who reports to you?
- How do you deal with complaints from people who report to you about your superiors/the company?
- How do you deal with complaints about people who report to you from others in the company?
- How do you help your reports plan their career growth?
- How do you manage high performers vs low performers?
- How do you onboard new employees?
In the light of what happened about week ago, I wished I knew how other people handled issues like that. So I joined the meetup, went, and I even took notes.
- Ash: Defensive versus heroic
- Ash: tactic versus strategy
- Will: People are not mathematical models. The sum of the inputs doesn't always equal the sum of the outputs.
- Ania: Trust — if you go in good faith, 99% of the people will match that. Similarly about respect.
- This is their time, not yours: you put yourself out there, be there to help them, let them own the conversation.
- Luke: Notebooks, no computers.
- How are you? versus What's on your mind? Either as soon as you walked through the door, or since the beginning of the week.
- What do you want to do in three years. blank
- If you were to leave Freshbooks today, what would make you go?
- Luke: There is no book, no Wikipedia page on what to do in one-on-ones.
- Ania wrote an internal handbook in mentoring, one-on-ones etc.
- Luke: What is your impact? How do you make it broader?
- Anonymous feedback: How is your manager doing?
- Low hanging fruit.
- Be clear with your expectations.
- Document them. Easy to come back and keep track.
- How do you define a performance metric?
- Paul: Experience working with someone with Asperger / autism
- Very performant, maybe difficult to deal with socially.
- In the majority of interviews, it's teamwork that is sought after.
- Remote work? Not accepted in some companies.
- Building rapport, safe to ask for help.
- Depression, social anxiety, mental health
- Build a safe environment.
- James W: employee assistance program (EAP).
- Ania: the Turn the ship around book
- Ash: Humility is a very heroic human trait
David Marquet's book, plus many of the topics that were touced, they all remind me of this article about creating not a sense of urgency, but fostering a sense of purpose instead.
These were my notes on Day to Day team leading practice. And yes, it’s time to share! Which practices managed to catch your attention?
Cover image credit: https://youtu.be/psAXMqxwol8